Frequently Asked Questions

If you have any questions that are not listed below, just drop us a line at at , we’d love to chat!

Payments

Do you offer free delivery?

Yes. If you live in Singapore, we’ll send your wines right to your doorstep, free of charge! For overseas deliveries, please contact us!

What are the payment options?

We accept Visa, MasterCard and American Express to any billing address in mainland Singapore via our website.

How will I be charged?

Payment is transacted monthly. It is automatically renewed every month until you choose to cancel your subscription. This can be done by clicking Cancel under the account settings that lets you view your active Wine Passport subscriptions.

Do you have a refund policy?

As stated in our terms and conditions, all purchases made on Vine Group are non-refundable. However, you are free to opt out at any point by going to and clicking on . For example, if you decide to terminate your subscription, we will deactivate your subscription and stop the debit order to your bank account before the next month cycle begins.

Website

How can I change my delivery address?

You can update your address by going to 'My Account' and then 'Addresses'. Do make sure that you update your information before the 10th of each month, so that we can send your wines to the right location.

I’ve forgotten my password. How can I retrieve it?

Simply drop us a line on our contact us page and we’ll provide you with a new temporary password. You can change it to your preferred password after you log in. Or click here to reset your password.

I can’t log in. What’s next?

Remember the email address you used when you registered with us? Do make sure that you’re using the same one to log in! If you have lost your password, click here to reset your password. If you’re still having trouble, please contact us on our Contact us page.

I didn’t receive a confirmation email. What can I do?

Please check your email’s Junk Mail folder, just in case the email got filtered as spam. If you’re using a Gmail account, do check your inbox’s “Promotions” tab. If you don’t see the email, or have another email provider, please drop us an email on our contact us page. We’ll get right back to you!

Delivery

When will I receive my wines?

Expect to receive your wines on the very first week of each month! Delivery is done from Mondays to Saturdays, excluding public holidays and eves of public holidays. If our shipping provider Super D Express misses you during delivery, no worries! The courier will attempt to redeliver three times within the day at no charge. If you’re still unavailable, someone will contact you to schedule another delivery – do note that additional charges may apply.

What is your return policy?

Our return policy only covers wines affected by quality issues such as . If we don’t have a wine identical to the one we sent, we will replace it with another of a similar value, from the same tier! As part of our service, we’ll absorb delivery charges for the exchange. You may also visit us at our Bar á Vin store to make the exchange.

I have an issue with my delivery. Who can I talk to?

We’re sorry you’re having trouble! Chat with them @ www.roadbull.com. Alternatively, you may email your query to info@roadbull.com.